Hands-on labs covering the tools you'll use every day in a 1st or 2nd line IT support role. Free, browser-based, and paired with a CV builder to get you job-ready.
Interactive labs built on real tools and real scenarios. No local installs required — everything runs in the browser. Do the lab, then you know it.
Create, assign, and resolve tickets using the industry-standard ITSM platform.
Task Manager, services, startup apps, disk management — hands-on Windows problem solving.
Create users, manage OUs, reset passwords — the tasks you'll do every single day.
Assign, remove and manage Microsoft 365 licences across users and groups.
Full Access, Send As, shared mailboxes — managing email permissions in Exchange.
Cloud mailbox management, distribution groups, and room resources in Exchange Online.
Configuring profiles, delegates, signatures, and common Outlook support scenarios.
Device enrolment, compliance policies, and app deployment via Microsoft Intune.
User management, MFA, conditional access and identity governance in Entra ID.
Enrolling devices and managing MFA through Okta Verify — a common enterprise tool.
Software deployment, patch management and device collections using SCCM.
Boot order, secure boot, TPM settings — navigating BIOS/UEFI with confidence.
Build a professional IT support CV tailored for 1st and 2nd line roles — role presets, live preview, and PDF export. Ready to send.