Create and manage users, groups, and OUs — the identity backbone of almost every corporate network.
Manage cloud identities, roles, and access in Microsoft Entra ID — the cloud-native evolution of Active Directory.
Enrol devices, push policies, and manage compliance with Microsoft Intune — the standard MDM in modern workplaces.
Manage mailboxes, distribution lists, and mail flow in Exchange Online — essential for any M365 environment.
Configure shared mailbox access, delegate permissions, and manage Send As and Send on Behalf rights.
Troubleshoot Outlook profiles, configure email clients, and resolve the most common helpdesk email issues.
Assign, remove, and troubleshoot Microsoft 365 licences — a daily task in any Microsoft-stack organisation.
Walk through Okta Verify enrolment and MFA setup — increasingly common in Okta-based identity environments.
Log, triage, and resolve incidents in ServiceNow — the ticketing platform in most enterprise environments.
Deploy software, manage updates, and query device inventory using Microsoft SCCM in larger enterprise environments.
Navigate BIOS/UEFI settings, configure boot order, and handle hardware-level tasks that come with device setup.
Diagnose and resolve common Windows issues — slow performance, profile corruption, driver failures, and connectivity.