Privacy | Blockshell

Privacy Policy – BlockShell (JMCK TECH LTD)

Effective Date: [Insert Date]

This Privacy Policy outlines how JMCK TECH LTD ("we", "us", "our") collects, uses, and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy applies to all users of the BlockShell platform (blockshell.app).

1. Who We Are

BlockShell is owned and operated by JMCK TECH LTD, a UK-based company. We act as the data controller of your personal information.

If you have questions, contact us at:
📧 support@blockshell.app

2. What Personal Data We Collect

We collect and process limited personal data necessary for providing our services, including:

Account Information: Name, email address, password (encrypted), subscription plan
Billing Information: Payment status, billing history (processed via Stripe – we do not store card details)
Usage Data: Time spent in labs, categories accessed, session logs
Device/Browser Data: IP address, browser type, screen resolution (for analytics and troubleshooting)
Support Data: Communications with our support team

We do not collect sensitive categories of data (e.g. health, religion, biometrics).

3. How We Use Your Data

We use your information to:

Register and manage your user account
Provide access to the BlockShell platform and its labs
Manage subscriptions and renewals
Respond to support queries
Improve platform functionality
Comply with legal obligations

We do not sell your data or use it for unsolicited marketing.

4. Legal Bases for Processing

We process your data lawfully under one or more of the following bases:

Contractual necessity: To deliver services you’ve subscribed to
Legitimate interests: To improve service reliability, detect fraud, and troubleshoot issues
Consent: For optional communications or non-essential cookies (where applicable)
Legal obligation: For tax, accounting, or data protection compliance

5. Data Retention

We retain your data only for as long as necessary to:

Provide your subscription services
Meet legal or tax obligations
Resolve disputes or support requests

After this period, your data is securely deleted or anonymised.

6. Data Security

We use modern security measures, including HTTPS encryption, secure authentication, and cloud-based infrastructure, to protect your data from unauthorised access or misuse.

All payment transactions are handled by Stripe, a PCI-compliant provider. We never store or process card data ourselves.

7. Your Rights

Under the UK GDPR, you have the right to:

Access your personal data
Correct or update inaccurate information
Request deletion (“right to be forgotten”)
Restrict processing in certain situations
Object to processing based on legitimate interests
Request data portability

To exercise these rights, contact: support@blockshell.app
We may ask for verification of your identity before processing your request.

8. Cookies & Analytics

We use essential cookies for platform functionality and may use privacy-conscious analytics tools (e.g., Plausible or Fathom) to understand usage trends.

You will be prompted to consent to any non-essential cookies if implemented.

9. Third-Party Services

We use trusted third-party providers to deliver our services, including:

Stripe (Payments)
Vercel (Hosting)
Email/Support Services (e.g. Mailgun, Wix Inbox)

These services may process your data securely under UK GDPR or through Standard Contractual Clauses (SCCs) for international transfers.

10. Changes to This Policy

We may update this Privacy Policy occasionally. You will be notified of any significant changes via email or on our platform.

11. Complaints & Supervisory Authority

If you are unhappy with how we process your data, contact us directly.
If unresolved, you may file a complaint with the Information Commissioner’s Office (ICO):
🔗 www.ico.org.uk

Contact:
📧 support@blockshell.app
Controller: JMCK TECH LTD
Jurisdiction: United Kingdom